Refund Policies

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Orders may become eligible for a dispute after 45 days from the shipping departure date.
• Brazil: Orders may become eligible after 110 days due to potential customs and import processing delays.
• Other Countries: Certain shipping methods may require up to 100 days before an order is considered significantly delayed.

Orders may also experience delays caused by carrier pickup issues, customs processing, local delivery issues, or an incorrect delivery address.

Before submitting a dispute, we recommend contacting your local post office or delivery carrier to confirm whether your parcel is being held for collection or awaiting delivery.

2. Orders Not Received

• If tracking information confirms that the parcel has been successfully delivered, a refund or resend will generally not be provided.
• If you believe a parcel marked as delivered was not received, we may request additional documentation or confirmation from your local postal service or delivery carrier.
• A non-delivery certificate or similar official confirmation may be required before a dispute can be approved.

3. Damaged Products

• A full refund or replacement may be provided for products that arrive severely damaged and cannot reasonably be used.
• A partial refund may be offered for minor cosmetic damage that does not significantly affect the product's function.
• Damage limited only to external shipping packaging may not qualify for compensation if the actual product remains undamaged.
• Claims involving electronic products should be submitted within 30 days of delivery.

4. Incorrect or Missing Products

• A full refund or replacement may be provided if you receive a completely incorrect product.
• A partial refund or resend may be provided if a non-critical accessory or part is missing.
• For disputes involving incorrect sizing, customers may be asked to provide clear photographs showing the item's measurements.

5. Order Cancellations

• Orders may qualify for a full refund if cancellation is requested before the order has entered processing or been shipped.
• Customized, personalized, or pre-order products may not be cancelled once production or fulfillment has started.
• Once an order has been shipped, it normally cannot be cancelled.

📩 How to Submit a Dispute

To help us review your claim quickly, please provide all relevant evidence. Depending on the issue, this may include:

• Clear photos of damaged or incorrect products
• Videos showing product defects where applicable
• Photos of the shipping package and shipping label
• Order number and tracking information
• Screenshots of relevant communications showing the name, date, and details of the issue
• Measurements for disputes involving product size
• Carrier or postal documentation for non-delivery claims

In some situations, we may require the product to be returned before a refund or replacement can be processed.

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Unless otherwise stated, disputes should be submitted within 7 days of delivery or the applicable expected delivery deadline.

Claims submitted significantly outside the required timeframe may not be eligible for compensation.

2. Force Majeure

viraldeal.shop may not be responsible for delays or disruptions caused by events outside our reasonable control, including:

• Natural disasters
• Extreme weather events
• Epidemics or public health emergencies
• Customs inspections or customs delays
• War, civil unrest, or political instability
• Transportation or carrier disruptions
• Government restrictions

3. Shipping Method Restrictions

Certain economy or non-trackable shipping methods may have limited dispute protection because shipment progress or final delivery cannot always be independently verified.

4. Delivery Location Restrictions

Claims may be restricted for destinations where postal services, customs systems, transportation networks, or local delivery infrastructure create known delivery limitations.

5. Returns

• All returns must be authorized by our support team in advance.
• Products returned without authorization may not be accepted or processed.
• Approved returns must generally be shipped within 30 days of receiving the order.
• Returned products must be sent to the designated return address or warehouse provided by our customer service team.
• Do not return products to the address printed on the original shipping label unless specifically instructed by our support team.

6. Service-Based Products

Services such as customized packaging, photography, product preparation, design work, or similar completed services are generally non-refundable once the requested service has been completed.

7. Unacceptable Disputes

Refunds or replacements may not be provided for issues caused by:

• Changing your mind after receiving the product
• Minor differences in appearance, color, texture, or presentation that do not indicate a product defect
• Ordering the wrong product, variation, size, or quantity
• Providing an incorrect or incomplete shipping address
• Failing to collect a parcel from a local postal facility
• Customs delays, inspections, duties, or import procedures
• Delays resulting from natural disasters or other force majeure events
• Odors that may temporarily occur as a result of manufacturing or international packaging
• Tracking information becoming unavailable after a carrier's normal retention period

📌 Additional Information

Order Status

Once an order or dispute has been officially closed and the applicable dispute period has expired, we may be unable to reopen the claim.

Shipping Method Limits

Certain shipping services may have limited or unavailable dispute coverage, including:

• PostNL
• Electric PostNL
• CJPacket EUB
• CJPacket Postal Route
• CJPacket Railway Economy

Availability and dispute eligibility may vary depending on the destination, tracking status, shipping carrier, and fulfillment partner.

Destination Limits

Disputes may not be accepted for certain destinations with significant delivery restrictions, unreliable tracking systems, or other documented logistics limitations.

Returns Reminder

Returns are only accepted at designated return warehouses or addresses supplied by our customer support team.

Sending a product to an unauthorized address may result in the return being lost or rejected and may prevent us from issuing a refund.

Service Products Disclaimer

Completed service-based products are generally non-refundable. Claims regarding service quality may require supporting evidence and will be reviewed individually.

💬 Need Help?

If you're unsure whether your order qualifies for a refund, replacement, resend, or return, please contact our customer service team.